![]() It is your responsibility to ensure that your PIN is not misused. IDES personnel do not have access to your PIN they can only reset it. The existing PIN will be reset so that you can establish a new PIN by phone. If you believe someone knows your PIN or if you forget your PIN, call your local IDES office immediately. Note: Your PIN has the same legal effect as your signature has on a paper document. If you forget your PIN, contact your local IDES office to have your PIN reset. The PIN Maintenance option on Tele- Serve allows you to change your PIN if you feel it is no longer secure. Your PIN is valid for your entire benefit year. Keep your PIN! Write down and keep your PIN. Payment of benefits will be based on certifying for benefits in a timely manner and meeting the eligibility requirements of the Illinois Unemployment Insurance Act. You may also call on your regular call day in the following week (or Thursday or Friday of that week). If You Miss your Call Day If you miss your regular call day (Monday, Tuesday or Wednesday), you may still call on Thursday or Friday of that same week. Eligible claimants will receive their benefit payments via a debit card or, if elected, through direct deposit usually three days after they certify. If you cannot certify via telephone because you do not speak or read either English or Spanish, or you do not have access to a touch-tone phone, contact your local IDES office within one week after filing your claim to arrange for special accommodations. When you call, have the following information available: Your Social Security number and your PIN Any gross wages you earned (before taxes and holiday pay) during this certification period Paper and pencil to record any information given to you during your call Save this, you ll need it every time you call Enter your PIN and answer the automated questions using a touchtone phone. The first time you call, you will create a personal identification number (PIN). Call Tele-Serve on the scheduled day every two weeks. If you do not receive this information within two weeks from the date you filed your claim, contact your local IDES office. IDES will mail you a letter with your assigned call-in day. ![]() File for unemployment benefits in person at a local IDES office or Illinois worknet Center or on the Internet at 2. If you do not call in to certify, you will not receive your unemployment insurance benefits. Reopen a claim for unemployment insuranceĬheck the status of your unemployment claim to 5:00 p.m.Ĭertify to your eligibility for unemployment insurance benefits TDD/TTY.1-80 Monday through Friday 8:30 a.m. Call Tele-Serve: (312) 338-4337 Available Monday through Friday 5:00 a.m. The best way to certify for benefits is the internet. ![]() Save time Certify for unemployment benefits by phone! Once you file for unemployment insurance at a local IDES office or via the Internet, you must then certify to your eligibility for benefits. Monday through Friday IDES Claimant Services 1-80 1-86 TTY 1 State of Illinois Department of Employment Security Certify for Unemployment Benefits by Phone Tele-Serve Hours 5:00 a.m. No Politics Outside the Daily Megathread.Include Original Source of Contacts You must include the original source like a direct link to UI office contacts including phone numbers, email, addresses.No Identifying Information Do not submit any identifying information.No Illegal or Harmful Advice We do not condone illegal or harmful advice.You will be permanently banned with no warning. Be Kind and Respectful Don't be a dick.Titles Must Be Descriptive Include more than just your state tag in your title.Search Before Posting Before posting, explore the subreddit and use the search function.Read your state's handbook and visit their UI website before applying. Only your local UI office can give you official decisions. ![]() Advice here is for informational purposes only and should not be considered final or official advice. We are a sub dedicated to unemployment insurance help only. DO NOT GIVE OUT YOUR PERSONAL INFORMATION
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